Question 1

Can I pick up my order in person?

Accepted Answer

Yes. If you are located in the Cleveland area the option for pick up is available. For this option please email us at contact@sipsandshirts.com or call us at 216-256-1366.

Question 2

Can I return an item?

Accepted Answer

No! All sales are final. Because our items are custom ordered no returns will be accepted. It is the responsibility of the customer to approve all mocks sent via email or text. Each item is inspected before it is shipped to you.

Question 3

What is the turn around time for orders?

Accepted Answer

Currently there is 3-5 business days or less turn around period. During a sale please expect longer wait times.

Question 4

How do I care for my Sips?

Accepted Answer

Hand wash only with cool water.  No microwave. Not dishwasher safe. Care instructions will be provided with each order.

Question 5

Do you ship internationally??

Accepted Answer

Yes, we do ship worldwide. If you have problems checking out, please email us at contact@sipsandshirts.com to place your order.

Question 6

How do care for my Shirts?

Accepted Answer

Gentle cool wash. No bleach. No ironing. Tumble dry/ hang dry whenever possible. Care instructions will be provided with each order.

Question 7

Shipping And Delivery Policy

Accepted Answer

All items ship out within 1-5 business days. This excludes holidays sale times. Shipping and delivery costs will be added at checkout.
PLEASE EXPECT SHIPPING DELAYS when there is a sale!!!  Expect orders to ship out or be delivered within 5-7 business days.
At the time your order ships, you will receive an update email including a delivery confirmation number for your shipment. This number allows you to track the status of your package after it has left our office, as well as to confirm the delivery of your order. Once the mail carrier has confirmed that your order has been received, #SipsAndShirts is not responsible for lost or stolen items.
Your order will be shipped to the "ship to" address you enter at checkout. Please be sure that this address is accurate. #SipsAndShirts is not responsible for shipping and/or transit times as these are determined by the mail carrier and are beyond our control.
To file a claim with the carrier, please click the following links: 
UPS Claims Support
USPS Claims Support

Question 8

Bulk Purchasing

Accepted Answer

A bulk purchase is considered to be a purchase of 10 or more of the same products in a single purchase. There will a 5% discount added to the order after customer service is contacted. A corporate bulk purchase is considered to be a purchase of 200 or more of the same products in a single purchase. There will be a 10% discount added to the order after customer service is contacted.

FAQ

Frequently asked questions